OpalSpan: subscription terms
Version: subscription-terms-en-2026-09-28-v7. Offer: 2026-09-23. Language: English.
Seller and contact
Ready IT ApS, CVR 38769383, Danish VAT number DK38769383. c/o Matt Luccas Phaure Jensen, Viften 18, 1. 1, 2670 Greve, Denmark. Email: contact@readyit.dk. Telephone: +45 22 76 54 06. Use these contact details for questions, complaints, cancellation and withdrawal notices.
Service and price
OpalSpan provides AI-driven device support, remote technical access and customer/case coordination. The order identifies the available features, supported Windows/Linux systems and versions, material technical requirements, commencement and any access limits. Planned features are not included. The remote-access service uses the native encrypted relay. A supported client, internet connectivity and authority to access the selected systems are needed. Windows x64 and Linux x64 are supported platform families; macOS support is not part of this offer.
Where the order includes hosted OpalSpan Mech, it can investigate supported devices, carry out authorised software work and record the result. This may include commands and file changes on authorised systems. AI responses and actions can be incorrect, and a repair is not guaranteed. Mech may use relevant material across cases in the same authorised workspace; separate chats do not isolate that material. The privacy notice explains the personal-data handling.
Selected monthly workspace catalogue, before applicable tax:
| Plan | Human members | Enrolled devices | Cases | DKK | EUR | USD |
|---|---|---|---|---|---|---|
| Free | 1 | 5 | Unlimited | 0 | 0 | 0 |
| Shop | 3 | 25 | Unlimited | 800 | 109 | 129 |
| Business | 5 | 100 | Unlimited | 2,600 | 349 | 399 |
Enterprise is a contact-sales offer with custom capacity above Business and a separately reviewed commercial agreement. It is not a self-service unlimited Business plan.
Admins and Technicians count as humans; agent processes do not. Device limits refer to concurrently enrolled devices, not devices serviced during a month. One subscription and shared credit pool apply to each workspace. Shop and Business include email support through contact@readyit.dk; Free support is documentation/community. No response-time or repair-success guarantee is added by these terms.
A work session covers agent work on one device until 60 minutes pass without activity or the workspace's local date changes. Each monthly plan includes a work-session allowance: Free 25, Shop 300 and Business 1,200. Unused sessions do not carry over. Free requires an upgrade before another new session. Each additional session costs DKK 4 on Shop or DKK 3 on Business, excluding applicable VAT. The Billing view shows recorded sessions and a provisional overage amount; paid overages are settled after month close.
Full-month main AI allowances are Free 250 credits (USD 2.50 of customer-priced usage), Shop 2,500 credits and Business 10,000 credits. The separate Quick-only fallback allowance is 200/13 credits (approximately 15.384615). Fallback needs your explicit consent; OpalSpan does not silently switch an in-flight run. Included monthly credits expire without rollover. Purchased credits are workspace-bound and do not expire. Included credits are used first.
One AI credit represents USD 0.01 of customer-priced AI usage. The same usage costs the same credits on every plan. Usage depends on the selected model, input/context, output and other billable categories; one message can cause several calls. Fractional credits are accounted for rather than rounding every call to a whole credit. The applicable customer price and any additional charges are shown before use. This is not a fixed price per message or a cash-exchange rate for credits.
Optional credit purchases are separate transactions with their own quote and applicable purchase information. Custom top-ups start at DKK 50 including applicable VAT, or the quoted equivalent minimum in another offered currency. There are no fixed packs, automatic refills or separate top-up fee. These subscription terms do not replace the separate top-up agreement or limit applicable redemption rights.
A new Mech request needs usable AI credits to start. If the request uses the remaining credits while it is in progress, it may still finish. We deduct only available credits and cover any usage beyond them ourselves. You will not owe a negative balance or be charged later for that excess. A new request needs usable credits again. If invoice finalisation is delayed, a later monthly allowance may cover earlier usage that was within the available credits; it does not recover usage we covered ourselves. An already-dispatched device command may still be running when AI credit is exhausted. Ordinary authorised manual access is not disabled solely because AI credit is exhausted.
A successful hosted analysis of one selected conversation file costs 5 AI credits, plus the usual model-token usage. Internal Python steps and retries do not create extra session fees. Failed or unmetered attempts are not charged.
Ordering and contract copies
You select a plan in OpalSpan and continue directly to Stripe-hosted Checkout. Checkout collects the contracting name, receipt email and applicable billing and tax details. OpalSpan treats an order with business details as commercial and one without them as personal or household use. This product default does not decide whether someone has legal consumer rights, authority to act for a business or a particular data-protection role. Review the offer and linked agreement documents before paying.
For an existing workspace, the purchaser must have the required workspace authority. A new customer may pay before creating or signing into an OpalSpan account. Access to the purchased workspace follows payment verification, delivery of the contract copies and secure identity/onboarding checks through Auth0. A Checkout email address or a payment-return URL alone does not grant access to an existing account or workspace.
Stripe's single acceptance control links the applicable subscription terms, consumer cancellation and withdrawal rights, privacy notice and, for native business orders, the processing agreement and instructions. Its concise label includes the express immediate-service request where consumer rights apply. OpalSpan records the native acceptance, document versions and product defaults; it does not represent those defaults as separate customer declarations.
Payment takes place in Stripe-hosted Checkout. Review and correct your details before confirming payment. If the plan, currency or other OpalSpan order details are wrong, leave Checkout without paying and return to OpalSpan to correct the order; do not pay an incorrect order. The order and Checkout show the actual offer/version, available payment method, supported buyer location, applicable tax-inclusive consumer total or calculation method, initial payment, start date and recurring charge before you commit to payment.
These contract documents and this acceptance are in English. You can save and reproduce the supplied documents. The contract confirmation supplies the accepted order information and fixed document copies on a durable medium, including the receipt email you provide, before service begins. Closing the browser does not cancel a completed payment or remove the order; use the verified access/recovery route or contact Ready IT for help. A later login-email change does not transfer the subscription or rewrite the contracting party. OpalSpan retains the versioned agreement record and provides the original contracting holder with private links to the exact accepted document copies. Contact contact@readyit.dk if you need your contract copy or help locating it. A later change to public information does not replace the copies applicable to your order.
Where enabled for your subscription, Stripe Customer Portal provides invoices, payment methods, billing details and subscription-management actions. OpalSpan shows the available entry points; an authorised workspace Admin may use the plan-change flow. Stripe presents the financial effect before you confirm. The original contracting holder's Contract rights and records route remains available after workspace membership is removed, including the applicable period-end cancellation route. It does not grant workspace-administration rights. Stripe supplies invoices and payment receipts; OpalSpan supplies the separate contract and rights records.
Billing and renewal
The selected paid subscription charges the displayed prorated price for the remainder of the first month and renews monthly on the 1st at 00:00 UTC. The initial paid main-credit allowance uses the same remaining-month fraction. Checkout shows the resulting first payment before you pay. The offer identifies the full-month credit allowance and the same remaining-month proration basis. No new paid monthly allowance is granted without reconciled payment.
There is no minimum commitment beyond the current paid period. Ordinary cancellation stops the next renewal; already-paid access lasts through that period. Where paid-plan changes are offered, an upgrade takes effect only after verified payment of the additional prorated charge. The additional included main-credit allowance uses the same remaining-month fraction of the allowance difference; used credits and fallback allowances do not reset. A lower paid plan takes effect at renewal, not by removing the current paid period. Plan changes preserve the renewal date and do not themselves create an automatic current-period refund. Stripe calculates and presents the applicable charge. The separate subscription cancellation and withdrawal document explains cancellation, consumer withdrawal and repayment.
Failed renewal gives seven days' grace without a new paid monthly credit grant unless payment is reconciled. If the renewal remains unpaid when grace ends, the workspace returns to Free. This preserves records and purchased credits; it is not permission to delete customer data or uninstall devices. Where the workspace exceeds Free capacity, Admin/recovery access is preserved and the Admin selects the active humans and devices within that capacity.
Consumers: defects, remedies and complaints
Mandatory rules on defects in the Danish Sale of Goods Act apply where the purchase is covered. Applicable rights to remedy, price reduction, termination, repayment and redemption of purchased electronic value are not excluded. Starting AI use is not a blanket waiver of consumer rights.
Contact contact@readyit.dk with a complaint. If it is not resolved, eligible consumer complaints may be submitted to Maeglingsteamet for Forbrugerklager, Naevnenes Hus, Toldboden 2, 8800 Viborg, through https://naevneneshus.dk/. Its jurisdiction and admissibility conditions apply.