From first contact to a case

A new customer calls. The case can start now.

Capture the customer's story first. OpalSpan keeps the contact and case ready while you identify the machine and choose the right access path.

Windows and Linux supported. macOS technical preview.

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A practical first step

Start with the work you need.

Made for: Support teams whose customer requests arrive before anyone knows the device.
Start with: One new request, then connect a supported Windows or Linux machine through attended Rescue.

See OpalSpan at work

Watch the case move forward.

EXPLORE MECH · OPALSPANInteractive fictional example

OpalSpanFictional local example

Task context · Mia's laptopReady

Focus: Mia's laptopCase: VPN unavailable after update

You control this conversationSaved permissions and scope apply

You

Northstar says Mia's VPN stopped after today's update. Set up the case, use attended Rescue, fix it only if the evidence is clear, verify it and draft the handback.

Try the example controls. Fictional device, conversation and Case; no real AI or device work is started.

INSIDE MECH · OPALSPANTask, checks and handback

Restore the enrolled laptopâ€™s VPN, check the tunnel and prepare a clear Case handback.

Source

Generated from the current shared Mech interface with fictional data and scripted responses. This is a simulation, not real device work or measured AI timing. Remote-support generation, 13 October 2026. The laptop is already enrolled; first-contact Rescue/intake setup is not shown. The customer update remains an unsent draft.

01 / THE WORKFLOW

Capture the request once

Create the customer, contact and case before a device is known. The story stays with the work as it develops.

02 / THE WORKFLOW

Connect the right machine

Use attended Rescue for a first-contact handoff or enroll OpalSpan Daemon for ongoing support.

03 / THE WORKFLOW

Continue in the same case

Mech or your local agent can investigate once access is ready, keeping the findings and next step beside the customer's request.

Bring your next support case.

Create your account and workspace, choose a published plan and connect a Windows or Linux device. Start with the task you need done. You can set up and use OpalSpan yourself; help is optional.

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