From first contact to a case

A new customer calls. The case can start now.

Capture the customer's story first. OpalSpan keeps the contact and case ready while you identify the machine and choose the right access path.

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A practical first step

Start with a case you already have.

Made for
Support teams whose customer requests arrive before anyone knows the device.
Try it with
One new request, then connect a supported Windows or Linux machine through attended Rescue.

See OpalSpan at work

Watch the case move forward.

BEFORE REBRAND · FORGE / WHISPERIllustrative demo workspace
Whisper links a customer and case, prepares attended Rescue, restores a VPN and drafts the handback. Illustrative workflow with fictional data, recorded before the OpalSpan/Mech rebrand. The recording shows the previous Forge/Whisper interface; timing is illustrative.
01 / THE WORKFLOW

Capture the request once

Create the customer, contact and case before a device is known. The story stays with the work as it develops.

02 / THE WORKFLOW

Connect the right machine

Use attended Rescue for a first-contact handoff or enroll the OpalSpan Daemon for ongoing support.

03 / THE WORKFLOW

Continue in the same case

Mech or your local agent can investigate once access is ready, keeping the findings and next step beside the customer's request.

Bring your next support case.

Create a workspace, connect a supported device and start with a clearly scoped task. Choose the plan and AI credit allowance that fit your work.

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