Start with the customer
Open a case for the reported problem. Add the machine when you know it; the job can start before the device arrives.
The connected support workflow
From a support request to a useful handback.
Keep the customer, machine and work together. Tell OpalSpan Mech what the job needs; it investigates, acts within scope, checks the result and updates the case.
A practical first step
Start with a case you already have.
- Made for
- Technicians supporting Windows and Linux devices who want AI to carry more of the device work.
- Try it with
- One customer case and a supported machine your team already needs to investigate.
See OpalSpan at work
Watch the case move forward.
Let the work move
Use Mech in the browser or your local agent through OpalSpan Agent CLI. Both can work on connected devices with the right workspace access.
Hand back a result
Follow the findings and checks in the same case. Your team can see what happened and prepare a clear customer update.
Bring your next support case.
Create a workspace, connect a supported device and start with a clearly scoped task. Choose the plan and AI credit allowance that fit your work.