The connected support workflow

From your intention to useful device work.

Connect a Windows or Linux endpoint, server or VM you are authorized to manage. Give Mech or your own AI agent an investigation, configuration, deployment, maintenance or support task, then review the checked result. A Case is optional.

Windows and Linux supported. macOS technical preview.

Create accountSee plans and pricing

A practical first step

Start with the work you need.

Made for: People, IT teams, service providers and hosting operators with authorized work on compatible devices or servers.
Start with: Your workspace, one connected Windows or Linux device and a useful task. A Case is optional.

See OpalSpan at work

Watch the case move forward.

EXPLORE MECH · OPALSPANInteractive fictional example

OpalSpanFictional local example

Task context · Studio workstationReady

Focus: Studio workstationCase: Slow application startup

You control this conversationSaved permissions and scope apply

You

Alex is presenting. Investigate the slow startup without restarting, disconnecting or changing anything. Record the evidence and leave disruptive work for later.

Mech

Reasoning

I'll use **read-only checks** and keep Alex's session untouched. Any disruptive follow-up will stay deferred.

Try the example controls. Fictional device, conversation and Case; no real AI or device work is started.

INSIDE MECH · OPALSPANTask, checks and handback

Correct the Linux worker configuration, verify a successful task and keep the findings in the Case.

Source

Generated from the current shared Mech interface with fictional data and scripted responses. This is a simulation, not real device work or measured AI timing. Matching Linux worker desktop and phone generation, 13 October 2026.

01 / THE WORKFLOW

Start with a useful task

Create or select your workspace, connect the device and open Mech. Describe the outcome you need; no customer or Case record is required first.

02 / THE WORKFLOW

Let the work move

Use Mech in the browser, or let your own AI assistant operate OpalSpan Agent CLI on its workstation. Both use your authorized workspace and device access; the external assistant keeps its own account and model usage.

03 / THE WORKFLOW

Hand back a result

Review the findings, changes and checks in the conversation. Add a Case when you want shared notes or a customer handback, and review any prepared message before sending it.

Bring your next support case.

Create your account and workspace, choose a published plan and connect a Windows or Linux device. Start with the task you need done. You can set up and use OpalSpan yourself; help is optional.

Create accountPlans and pricing