Give each job its own place
Keep the customer, machine and reported problem attached to a case, even when several machines are on the bench.
For the repair bench
More bench work moving. Less case work left behind.
Put Mech on a supported software job while you handle physical repairs, customer conversations and the machines that need your hands. Come back to a checked result and a usable case record.
A practical first step
Start with a case you already have.
- Made for
- Repair shops with several active Windows or Linux jobs and one technician keeping the whole picture.
- Try it with
- One bench PC that needs a software investigation, correction or clear handback.
See OpalSpan at work
Watch the case move forward.
Let Mech take a software thread
It can investigate, carry out supported changes and check the result while you work on another machine.
Finish the handback
OpalSpan records the findings and checks. You decide the physical next step and review what the customer should hear.
Another path for the bench
Keep investigating when Windows will not boot.
Boot a locally prepared repair USB and OpalSpan can help gather drive evidence, keep the case current and show what needs your hands next.
Bring your next support case.
Tell us about one supported bench case. We'll help you choose a clear first task and see how OpalSpan fits your workflow.