For remote supporters

Keep your agent. Let it work on your devices.

OpalSpan Agent CLI lets your local AI agent run authorized commands and transfer files on connected endpoints, servers and VMs. Investigate, configure, deploy, maintain or support your own, organizational or customer devices within the access you have.

Windows and Linux supported. macOS technical preview.

Create accountSee plans and pricing

A practical first step

Start with the work you need.

Made for: Individuals, MSPs, IT departments and hosting operators using an external agent for compatible Windows or Linux device work.
Start with: One authorized device and a task you would otherwise handle through several disconnected tools.

See OpalSpan at work

Watch the case move forward.

EXPLORE MECH · OPALSPANInteractive fictional example

OpalSpanFictional local example

Task context · Mia's laptopReady

Focus: Mia's laptopCase: VPN unavailable after update

You control this conversationSaved permissions and scope apply

You

Northstar says Mia's VPN stopped after today's update. Set up the case, use attended Rescue, fix it only if the evidence is clear, verify it and draft the handback.

Try the example controls. Fictional device, conversation and Case; no real AI or device work is started.

INSIDE MECH · OPALSPANTask, checks and handback

Restore the enrolled laptopâ€™s VPN, check the tunnel and prepare a clear Case handback.

Source

Generated from the current shared Mech interface with fictional data and scripted responses. This is a simulation, not real device work or measured AI timing. Remote-support generation, 13 October 2026. The laptop is already enrolled; first-contact Rescue/intake setup is not shown. The customer update remains an unsent draft.

01 / THE WORKFLOW

Work through one access path

Your agent can run commands and transfer files through the OpalSpan Daemon's outbound connection, including after a reboot.

02 / THE WORKFLOW

Keep customers distinct

Workspace and device access keep the agent on the right job; separate profiles preserve each workspace's context.

03 / THE WORKFLOW

Bring the result back

Combine technical findings with the customer and case record so the handback does not live in a terminal transcript.

A practical guide to the workflow

Compare attended and unattended remote support

Bring your next support case.

Create your account and workspace, choose a published plan and connect a Windows or Linux device. Start with the task you need done. You can set up and use OpalSpan yourself; help is optional.

Create accountAgent CLI for local agents Plans and pricing