For remote supporters

Keep your agent. Give it a better way to support devices.

OpalSpan Agent CLI lets the local agent you already use work on connected customer machines, run commands, transfer files and return clear results within your workspace.

A practical first step

Start with a case you already have.

Made for
Technicians who use a local agent and support customer Windows or Linux machines.
Try it with
One authorized device and a task you would otherwise handle through several disconnected tools.

See OpalSpan at work

Watch the case move forward.

BEFORE REBRAND · FORGE / WHISPERIllustrative demo workspace
Whisper links a customer and case, prepares attended Rescue, restores a VPN and drafts the handback. Illustrative workflow with fictional data, recorded before the OpalSpan/Mech rebrand. The recording shows the previous Forge/Whisper interface; timing is illustrative.
01 / THE WORKFLOW

Work through one access path

Your agent can run commands and transfer files through the OpalSpan Daemon's outbound connection, including after a reboot.

02 / THE WORKFLOW

Keep customers distinct

Workspace and device access keep the agent on the right job; separate profiles preserve each workspace's context.

03 / THE WORKFLOW

Bring the result back

Combine technical findings with the customer and case record so the handback does not live in a terminal transcript.

Bring your next support case.

Create a workspace, connect a supported device and start with a clearly scoped task. Choose the plan and AI credit allowance that fit your work.