Investigate around the working day
An employee is presenting? Ask Mech for a quiet first pass, then review the findings when the meeting ends.
For internal IT teams
Keep people working. Move the support queue forward.
Give Mech the employee's issue and the right device. It can investigate quietly, handle supported software work and leave the findings in a case your team can pick up.
A practical first step
Start with a case you already have.
- Made for
- Lean IT teams supporting Windows and Linux devices across a busy working day.
- Try it with
- One reported issue on an enrolled device, such as slow startup or a stopped print service.
See OpalSpan at work
Watch the case move forward.
Resolve the reported fault
When a change is appropriate, Mech can carry out the software correction, check the result and update the case.
Keep the team in the picture
The employee, device, findings and next step stay together, so another technician can continue without a long handover.
A second example
From VPN complaint to a useful answer.
Mech follows the connection evidence, refreshes the stale DNS state and records the result for the team.
Bring your next support case.
Create a workspace, connect a supported device and start with a clearly scoped task. Choose the plan and AI credit allowance that fit your work.