AI-driven support

Tell Mech the job. See the work get done.

Mech is the built-in AI agent for your device work. Ask it to investigate, configure, deploy software, maintain, administer or support compatible devices and servers within authorized access. Customer and Case context is available when useful, not required.

Windows and Linux supported. macOS technical preview.

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A practical first step

Start with the work you need.

Made for: People and organizations who want an agent to do authorized device work, not just suggest commands to copy.
Start with: A supported Windows or Linux device and one useful task with an agreed scope and result.

See OpalSpan at work

Watch the case move forward.

EXPLORE MECH · OPALSPANInteractive fictional example

OpalSpanFictional local example

Task context · Reception PCReady

Focus: Reception PCCase: Printer unavailable

You control this conversationSaved permissions and scope apply

You

Reception cannot print. You may restart the print service. Find the cause, make the bounded correction, verify the queue and update the case.

Mech

Reasoning

I'll inspect the printer queue and service first, then use only the authorized service restart if the evidence supports it.

execute on device Result received

Arguments

{
  "device": "Reception PC",
  "operation": "Inspect print queue and spooler"
}

Result

{
  "printer": "Reception Laser",
  "queue": "3 jobs paused",
  "spooler": "stopped",
  "driver": "loaded",
  "changes": "none"
}

The driver is loaded, but the Print Spooler is stopped. Restarting it is within the approved scope.

execute on device Result received

Arguments

{
  "device": "Reception PC",
  "operation": "Restart spooler and verify queue"
}

Result

{
  "spooler": "running",
  "queue": "responding",
  "paused_jobs": 0
}

add case note Result received

Arguments

{
  "case_id": "demo-case"
}

Result

{
  "saved": true,
  "status": "Waiting",
  "remaining_check": "Confirm a physical test page"
}

Choose a fictional example from Mech’s Conversations history. Try the example controls. Fictional device, conversation and Case; no real AI or device work is started.

INSIDE MECH · OPALSPANTask, checks and handback

Restore the printer service, check the queue and keep the result in the Case. Confirm the physical paper output separately.

Source

Generated from the current shared Mech interface with fictional data and scripted responses. This is a simulation, not real device work or measured AI timing. Dell printer desktop/phone generation, 13 October 2026. The source shows queue progress, not a physical paper test.

01 / THE WORKFLOW

Start in ordinary language

Describe the task and outcome you need on the selected device. Include customer or Case context when it helps.

02 / THE WORKFLOW

Watch the work progress

Follow diagnostics, commands, findings and checks in the browser as Mech works on the connected machine.

03 / THE WORKFLOW

Keep what matters

The case can hold the result and next steps. Mech can prepare a customer message for your review.

Bring your next support case.

Create your account and workspace, choose a published plan and connect a Windows or Linux device. Start with the task you need done. You can set up and use OpalSpan yourself; help is optional.

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