AI-driven support

Tell Mech the job. See the work get done.

OpalSpan Mech is your AI technician in the browser. It brings the customer, case and connected device into one conversation, then carries the technical work forward and shows you the result.

Start with OpalSpan Explore pricing

A practical first step

Start with a case you already have.

Made for: Technicians who want an agent to do real device work, not just suggest commands to copy.
Try it with: A supported Windows or Linux machine and one problem you already need to solve.

See OpalSpan at work

Watch the case move forward.

Whisper diagnoses a stopped print service, restores it, verifies the queue and records the physical check still needed. Illustrative workflow with fictional data, recorded before the OpalSpan/Mech rebrand. The recording shows the previous Forge/Whisper interface; timing is illustrative.

01 / THE WORKFLOW

Start in ordinary language

Describe the customer's problem or the outcome you need. Mech can find the relevant case and device context.

02 / THE WORKFLOW

Watch the work progress

Follow diagnostics, commands, findings and checks in the browser as Mech works on the connected machine.

03 / THE WORKFLOW

Keep what matters

The case can hold the result and next steps. Mech can prepare a customer message for your review.

Bring your next support case.

Create a workspace, connect a supported device and start with a clearly scoped task. Choose the plan and AI credit allowance that fit your work.

Create account Plans and pricing